Refund policy

At Lovilea, customer satisfaction and a positive shopping experience are important to us. If you experience an issue with your order or your purchase does not meet your expectations, please contact us at info@lovilea.com. Our team will review your request and work with you to find an appropriate resolution.

Return Eligibility

Return requests may be submitted within forty (40) days of the confirmed delivery date.

Eligible returns may include items that are:

  • Defective

  • Non-defective

  • Damaged during manufacturing or production

To qualify for a return, requests must be submitted within the forty (40) day return period. Unless the return relates to a verified defect or production issue, items should be returned in their original condition.

How to Start a Return

After a return request has been reviewed and approved:

  • Return instructions will be provided through email

  • Approved returns will receive assistance with return shipping

  • Items must be returned according to the instructions provided to ensure proper processing

Returns submitted without prior approval may not be accepted or may experience delays in processing.

Return Shipping

Lovilea covers return shipping costs for approved and eligible return requests.

Refund Processing

Once the returned item has been received and inspected:

  • Customers will be notified whether the refund request has been approved or declined

  • Approved refunds are processed within seven (7) business days

  • Refunds are issued back to the original payment method used at checkout

Please note that banks, credit card providers, or payment processors may require additional time before refunded funds appear in your account.

Exchanges

Customers who would like to exchange an item for a different size, color, or available option may contact our support team.

To qualify for an exchange:

  • Items must be returned in their original condition

  • Items should be unworn and unused unless the exchange relates to a confirmed defect

  • Exchange requests must be submitted through email

Once approved, exchange instructions will be provided. Shipping costs for approved exchanges are covered by Lovilea.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within three (3) days of delivery.

When possible, please include photographs of the item and packaging to help us review the issue. Approved requests may qualify for a replacement item or another appropriate resolution.

Lost or Missing Shipments

If your package appears to be delayed or lost while in transit, please contact us so we can assist with reviewing the shipment status.

If tracking information shows that a package has been delivered but cannot be located, customers should contact the shipping carrier using the provided tracking information and follow the carrier’s claims process.

Lovilea reviews delivery concerns individually and will provide assistance where possible.

Customer Responsibility After Delivery

Lovilea is not responsible for damage caused after delivery due to misuse, improper handling, accidental damage, neglect, or incorrect storage of the product.

Incorrect Shipping Information

Customers are responsible for reviewing and confirming that all shipping information entered during checkout is accurate and complete.

Orders shipped to an incorrect address provided by the customer may not qualify for replacement, reimbursement, or refund.

Restocking Fees

Lovilea does not charge restocking fees for approved returns.

For More Information

If you have any questions regarding this policy, please contact us using the information below.

Business Name:
Lovilea

Operated by:
EBYTEZ V.O.F

Business Hours:
Monday–Friday, 9:00 AM – 5:00 PM CET

Business Email:
info@lovilea.com

Business Phone Number:
+1 (740) 530-8357

Business Address:
Neerloopweg 5A4, 4814 RS Breda, Netherlands